Our Privacy Policy

Effective Date: March 11, 2026

LiteHouse Services Group LLC, including LiteHouse Inspect and LiteHouse Commercial (“LiteHouse,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

We receive, collect and store any information you enter on our website or provide us in any other way. This may include:

• Internet Protocol (IP) address used to connect your computer to the Internet

• Login information

• Email address

• Password

• Computer and connection information

• Purchase history

We may use software tools to measure and collect session information, including:

• Page response times

• Length of visits to certain pages

• Page interaction information

• Methods used to browse away from the page

We also collect personally identifiable information including:

• Name

• Email address

• Phone number

• Communications

• Payment details (including credit card information)

• Comments

• Feedback

• Product reviews

• Recommendations

• Personal profile information

When you conduct a transaction on our website, we collect personal information you provide such as your name, address, phone number, and email address.

Your personal information will only be used for the purposes described in this policy.

If you provide your mobile phone number and opt in to receive text messages, LiteHouse Services Group LLC may send SMS communications related to our services.

These messages may include:

• Appointment confirmations and reminders

• Inspection scheduling updates

• Paperwork reminders

• Responses to customer inquiries

• Service notifications and follow-ups

• Occasional promotional offers or service updates

Message frequency varies depending on appointment activity but is typically 2–5 messages per appointment cycle.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP, and you may request assistance by replying HELP.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

LiteHouse Services Group LLC, including LiteHouse Inspect and LiteHouse Commercial, uses cookies, pixels, web beacons, scripts, chat widgets, analytics tools, and similar tracking technologies to improve website functionality, analyze traffic, enhance user experience, and support marketing and advertising activities.

These technologies may collect information including:

• IP address
• Browser type and device information
• Operating system information
• Pages viewed and time spent on pages
• Referral websites and traffic sources
• General geographic location
• Interactions with forms, chat widgets, advertisements, and website features

We may use third-party platforms and services including, but not limited to:

• Google Analytics
• Google Ads
• Meta/Facebook Pixel
• LeadConnector / GoHighLevel
• CRM, scheduling, chat, and marketing automation platforms

These third-party providers may use cookies and similar technologies in accordance with their own privacy policies and terms.

Cookies and tracking technologies may be used for:

• Website performance and functionality
• Security and fraud prevention
• Analytics and traffic measurement
• Advertising and remarketing
• Tracking conversions and marketing campaign effectiveness
• Remembering user preferences and settings

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain features and functionality of the website.

By using our website, you consent to the use of cookies and tracking technologies as described in this Privacy Policy.

We collect both Non-Personal and Personal Information for the following purposes:

• To provide and operate our services

• To provide customer assistance and technical support

• To communicate with visitors and users regarding services, appointments, or updates

• To send service-related notices and promotional messages

• To create aggregated statistical data that helps improve our services

• To comply with applicable laws and regulations

Our company website is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to provide our services and accept bookings.

Your data may be stored through WordPress data storage, databases, and related applications. These systems store your data on secure servers behind a firewall.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our business and its service providers.

We may contact you to:

• Notify you regarding your account

• Troubleshoot problems

• Resolve disputes

• Collect fees or payments owed

• Poll your opinions through surveys or questionnaires

• Send updates about our company

• Enforce our agreements or comply with applicable laws

For these purposes we may contact you via:

• Email

• Telephone

• SMS text messages

• Postal mail

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

SMS opt-in and mobile phone numbers collected for SMS communications will not be shared with any third parties or affiliates for marketing purposes.

If you do not want us to process your data anymore, please contact us at:

Email: inspections@litehouseinspect.com
Mail:
LiteHouse Services Group LLC
7346 Whispering Way
Cincinnati, OH 45241

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

If we make material changes to this policy, we will notify users here so that you are aware of:

• What information we collect

• How we use it

• Under what circumstances, if any, we disclose it

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us:

Email: inspections@litehouseinspect.com

or by mail at:

LiteHouse Services Group LLC
7346 Whispering Way
Cincinnati, OH 45241